Support to users for digital tools: how to bring satisfying guidance?

When it comes to bring successful help to users about any issue on a software or website, listening attentively, trying to be in her/his shoes and providing clear and simple feedback are the basics.

How to do this in a concrete way? Here are some tips:

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Welcome to the DigiTools blog

As I’m keen on reading and testing a lot of tech stuff, I share here the best of digital tools and resources like tutorials, browser add-ons, websites, software, piece of code and webservices.

Feel free to give your feedback, discuss and share other resources in the comments.