For some days I have been attending to the Inbound Marketing online course, delivered by HubSpot Academy.
With two or three chapters, they give insights about how to enhance Customer Experience, and it makes me think about how I try to deliver the best User Experience when I provide solution, guidance, short training and tips to end-users.
According to my experience and all the papers I have been reading, here are five elements that compose my “Customer experience Framework“:
Continue reading 5 actions to make a delighted Customer Experience