Collaborative solutions: How to perform major changes and provide efficient communication to users

Collaborative solutions

More and more professionals use collaborative digital solutions to perform their daily work: intranet, wikis, blogs, shared documents, internal social media.

A high number of ‘active’ users (readers and contributors) combined with an important volume of data require reliable, maintainable and scalable system. When it comes to upgrade it with major changes, how to keep providing a satisfying User Experience to all end-users?

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5 actions to make a delighted Customer Experience

A successful Customer Experience like an airflight

For some days I have been attending to the Inbound Marketing online course, delivered by HubSpot Academy.

With two or three chapters, they give insights about how to enhance Customer Experience, and it makes me think about how I try to deliver the best User Experience when I provide solution, guidance, short training and tips to end-users.

According to my experience and all the papers I have been reading, here are five elements that compose my “Customer experience Framework“:

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Notes about the online course ‘Intro to the design of everyday things’

understandable design with iphone device

I’ve attended to the free online course Intro to the Design of Everyday Things on the @udacity platform. Here are some notes:

Lesson 1: Affordance and signifier

Affordance: the relationship between an object and a person. It enables an interaction between the person and the object.

 

Definition of affordance

Signifiers are communication devices. They tell people what to do and where to do it.

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How to write documentation that matters for your audience

Target your audience

man stay focused

Image source:
http://blog.invoiceberry.com/2012/07/how-to-stay-focused/

1) Write short, very short content

Even the shortest as possible, provided that it still delivers exact information. Indeed, users browse documentation when they look for solution or help. So, they are in a hurry to find it, and conversely they do not have time for reading, especially not for fun.

2) Provide screenshots, infographics, diagrams

or even mockups. There are plenty of studies showing that images retain attention and are far better memorized than plain text.

3) Make all its content searchable and provide a searchbar

Users barely read chapters or sections titles, but they first want to search for specific terms. So, make their search more convenient with a search function flexible and powerful enough to work with a large kind of queries.

4) Get some statistics

about which are the most read topics (of your documentation). Then, highlight them with a direct link on the homepage or other means of featuring. Users will thank you to make them earning time.

5) Invite users to send you feedback, question or comment

This is the most important, and you can do it by this simple way: on all pages, display a one-click button (or image, or link) that opens a form, where users enter address email and feedback. Only these two fields, this is quick and easy.