MOOC ‘Du manager Agile au designer leader’ – semaine 2 – Digitaliser le management

Suite des cinq billets dédiés au MOOCDu manager Agile au designer leader‘ (ou ‘From an Agile manager to a designer leader’, il est traduit en version anglaise) avec ce deuxième post consacré à la semaine 2 : ‘Digitaliser le management‘.

Vous pouvez aussi (re)lire mes notes concernant la semaine 1 ‘Le métier de manager’.
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Support to users for digital tools: how to bring satisfying guidance?

When it comes to bring successful help to users about any issue on a software or website, listening attentively, trying to be in her/his shoes and providing clear and simple feedback are the basics.

How to do this in a concrete way? Here are some tips:

Continue reading Support to users for digital tools: how to bring satisfying guidance?