More and more professionals use collaborative digital solutions to perform their daily work: intranet, wikis, blogs, shared documents, internal social media.
A high number of ‘active’ users (readers and contributors) combined with an important volume of data require reliable, maintainable and scalable system. When it comes to upgrade it with major changes, how to keep providing a satisfying User Experience to all end-users?
Continue reading Collaborative solutions: How to perform major changes and provide efficient communication to users
As I am responsible for providing support about web applications, WordPress blogs and Confluence wikis, I used to deal with several channels to interact with end users.
Here is a presentation of these channels, with their benefits and their drawbacks.
Continue reading Use various channels to provide efficient and personalized support to customers